1-800-LAW-Leaders (529-5323)Job Title: Director of Client Services
Company: Law Leaders
Location: Remote (Arizona-based firm)
About Law Leaders:
Law Leaders is an Arizona-based ABS law firm and a peer-based legal community comprised of the top lawyers in the U.S. As we continue to grow and expand our national presence, we are seeking a Director of Client Services to lead and enhance our client management efforts.
Position Summary:
The Director of Client Services will be responsible for overseeing all aspects of client onboarding, engagement, support, and retention. This role requires a strategic and hands-on leader who can develop and implement processes to ensure a seamless client experience for new and existing members. The ideal candidate is a highly organized, self-motivated professional with a proven ability to drive client satisfaction and business growth in a fast-paced environment. Past legal industry experience, although not a requirement, is a plus.
Key Responsibilities:
Client Onboarding & Integration
– Develop and manage an efficient onboarding process for new clients, ensuring a smooth and professional transition into Law Leaders.
– Work closely with internal teams to facilitate account setup, service explanations, and initial training for clients.
– Ensure clients fully understand and maximize the benefits of their membership.
Client Success & Relationship Management
– Serve as the primary point of contact for client inquiries, ensuring prompt and effective responses.
– Build and maintain strong relationships with clients, acting as a trusted advisor and advocate.
– Develop and execute proactive communication strategies to enhance client engagement and satisfaction.
– Implement processes to track client success and ensure ongoing support.
Client Retention & Growth
– Identify opportunities to improve client satisfaction and retention through proactive outreach and engagement.
– Gather feedback from clients to refine service offerings and enhance the overall experience.
– Develop and execute strategies to increase client retention and reduce churn.
– Monitor client engagement metrics and implement action plans for at-risk accounts.
Operational Oversight & Reporting
– Help develop, maintain, and/or improve reporting systems to track client interactions, feedback, and success metrics.
– Provide regular reports and insights to leadership on client satisfaction, retention, and service improvements.
– Collaborate with marketing, sales, and other internal teams to enhance client communications and service offerings.
Process Improvement & Strategy
– Continuously evaluate and optimize client service processes to enhance efficiency and effectiveness.
– Implement best practices and innovative strategies to improve the client experience.
– Stay up to date on industry trends and client service innovations to drive improvements.
Qualifications & Experience:
– Bachelor’s degree in business, communications, or a related field (preferred).
– 2+ years of experience in successful client services, account management, or customer success, preferably in the legal or professional services industry.
– Proven track record of successfully onboarding and managing high-value clients.
– Strong leadership and communication skills with the ability to engage clients and internal stakeholders.
– Excellent problem-solving abilities and a proactive approach to client management.
– Proficiency in CRM systems, Excel, virtual online collaboration, and work environments.
– Highly organized with strong attention to detail and the ability to multitask.
Why Join Law Leaders?
- Be part of a rapidly growing, innovative law firm and legal community that identifies, promotes, and connects top attorneys nationwide.
- Work in a fast-paced, dynamic environment with opportunities for professional growth.
- Competitive salary and benefits package.
- A collaborative and supportive team culture.